Skip to content
Small logo
Bill Pay Email Login Sign Up
Menu Close
Bill Pay Email Login Sign Up
  • Residential Services
    • Broadband
    • Voice
    • TV
      • TV Packages
      • Watch TV Everywhere
    • Security
      • Security Services
      • Smart Home
  • Business Services
    • Broadband
    • Voice
    • Web Hosting
    • Business TV
    • Security
  • Bundle and Save
  • Support
  • About Fiber
  • About Us
  • Contact Us

Support

  • Payment Options
  • FAQs
  • TV
  • Voice
  • Broadband

Contact Tech Support

Baxter, Cookeville South 931-858-6065
Byrdstown 931-823-5165
Celina 931-268-5420
Chestnut Mound 615-897-2165
Gainesboro 931-268-5420
Jamestown 931-823-5165
Livingston 931-823-5165

To email our technical support, contact Support

To join a support session with a provided session key from our technical support, join here.

Payment Options

5 Ways to Pay Your Bill

1) Pay Online

With our Online SmartHub Portal, you can view your billing statement, pay with your credit card or bank account, set up recurring payments, report a problem with your service, update your account information and more!

2) Pay by Phone with Secure Pay

You may pay by phone using your credit or debit card by calling 888-220-6229.

3) Autopay

When you are enrolled in our autopay option, we will automatically debit your bank account or credit card each month.

As an added bonus, receive $20.00 off your next billing statement when you sign up for autopay!

4) Pay by Mail

To pay your bill my mail, please mail your payment via check with your remittance stub to PO Box 125 Gainesboro, TN 38562.

5) Pay In Person or Drop Box

Feel free to stop by any one of our seven local offices to pay your bill. For your convenience, you can leave your payment in any of our local office secure drop boxes.

Bills and Payments

Your billing statement is generated monthly and is due by the 15th of each month. Each statement will have charges billed for one month period in advance from the date of the bill.

How To Get Service Restored

If your service is disconnected for non-payment, previous charges must be paid before your service can be reconnected. The reconnection fee will be added to your next bill.

Have questions?
Visit our YouTube Channel for helpful service tips!
Learn More
  • Hours of Operation

    Monday through Friday — 8:00 a.m. to 5:00 p.m.

    Support (24hrs/day)
    Customer Service

    *The Byrdstown business office is closed from 12:00 to 1:00 for lunch.

  • Bill Pay Email Login
    • Careers
    • Newsletter
    • Twin Lakes Directory
    • Support
    • Contact Us

Copyright 2023 Twin Lakes Telephone Cooperative Corporation | Site Design by Pivot | All Rights Reserved | Legal
  • BroadbandBroadband iconBroadband
  • VoiceVoice iconVoice
  • TVTV iconTV
  • SecuritySecurity iconSecurity
  • BusinessBusiness iconBusiness