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Baxter, Cookeville South 858-6065
Byrdstown 823-5165
Celina 268-5420
Chestnut Mound 897-2165
Gainesboro 268-5420
Jamestown 823-5165
Livingston 823-5165

To email our technical support, contact Support

To join a support session with a provided session key from our technical support, join here.

Voice

Telemarketers

If you’re tired of getting telemarketing calls, you’ll be glad to hear about regulations to help reduce the number of unwanted phone calls to your home. The FCC established a national Do-Not-Call registry. The registry applies to all telemarketers (with the exception of certain non-profit organizations.) Commercial telemarketers are not allowed to call you if your number is on the registry.

To register call 1-888-382-1222 or online at http://www.donotcall.gov.

To place your number on the Tennessee Do-Not-Call Registry call 1-877-872-7030 or online at

https://www.tn.gov/tpuc/tennessee-do-not-call-program/csd-online-do-not-call-registration-form.html

If you have registered your number on the Do-Not-Call registry and you receive a telemarketers call, you can report it with the Tennessee Regulatory Authority Customer Service Division at 1-800-342-8359 Ext 160.

I have too many unwanted calls.

  1. You can sign up for the national do not call list. To register call 1-888-382-1222 or online at http://www.donotcall.gov.
  2. We offer Selective Call Rejection which will allow you to block specific numbers from calling you. You can contact our Customer Service about adding this feature at 931-268-2151, or you can also email Tech Support at Support.

I can’t undo call forwarding.

Wait 5 seconds after *73 code is entered before hanging up. You should hear a stutter dial tone, followed by a steady, normal dial tone and an additional stutter dial tone, then hang up.

What is Caller ID Spoofing?

Caller ID Spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to hide their identity or appear is if they were someone else from a certain calling area, a local number, or even your own number.

I can’t call a specific number.

Please try to dial this on a cell phone or another land line if possible. If this produces the same results, this could indicate that there is a problem with the number in question’s phone service. Please contact Technical Support at 931-405-3310 or email us at Support.

How can I stop anonymous calls from calling me?

We offer a package called Anonymous Call Rejection.  You can contact our Customer Service about adding this feature at 931-268-2151, or you can also email Tech Support at Support.