Contact Tech Support

Baxter, Cookeville South 858-6065
Byrdstown 823-5165
Celina 268-5420
Chestnut Mound 897-2165
Gainesboro 268-5420
Jamestown 823-5165
Livingston 823-5165

To email our technical support, contact Support

To join a support session with a provided session key from our technical support, join here.

Voice

Twin Lakes Battery Backup on a Fiber Connection

Your communications services are provided with our state-of-the-art fiber optic network. The network not only allows us to provide the advanced, dependable services our customers want today, but it also prepares us to meet the demands of the future. The fiber network terminated at your home requires electric power to operate. To avoid a disruption of dial tone during a power outage – and to maintain the ability to connect to 911 emergency services – we at Twin Lakes offer you battery backup power options.

What Your Backup Battery Can – and Can’t – Do for You
The battery we offer is approximately two pounds and is roughly the size of a brick. A battery can be purchased for $74.99.

Our backup batteries are expected to last at least 8 hours on standby power. If you feel that is not enough time, you may extend your standby power up to 24 hours by purchasing 2 additional 8-hour batteries for $59.99 each.

Our backup battery does not provide power to any other equipment, such as home security systems, medical monitoring devices, routers or other equipment, which will not run on the provided backup battery.
*The battery price of $74.99 includes the control unit and the battery; the installation charge is not included.

Where to Obtain Additional Battery Backup
Twin Lakes would to like ensure that our customers are provided reliable backup batteries that allow you to continue to use your dial tone during a power outage. Twin Lakes offers fiber option subscribers an 8-hour battery backup for $74.99 during installation. If additional batteries are purchased after initial installation of services, the customer will be responsible for applicable battery installation fees. Each battery backup has an 8-hour capacity, with a maximum of 3 batteries totaling 24 hours. By purchasing your battery backup from Twin Lakes, you can guarantee that the battery will be compatible with your equipment, and we will provide helpful information about how to self-monitor and self-test the backup battery.

Instructions for Proper Care and Use of Your Battery
Please follow the more detailed instructions included with your battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 32°F and below 100°F. These batteries
are rechargeable. They will not last forever and should be replaced every 8-10 years, or when your device starts to make a loud beeping sound. That sound means that the battery is depleted, and must be replaced. See the instructions above for purchase and replacement options. You should also periodically, as described in the instructions included with your battery, inspect your battery to verify both the operation of the
backup battery and its condition.

Learn more about specific batteries provided by Twin Lakes:  Twin Lakes Battery Backups

Telemarketers

If you’re tired of getting telemarketing calls, you’ll be glad to hear about regulations to help reduce the number of unwanted phone calls to your home. The FCC established a national Do-Not-Call registry. The registry applies to all telemarketers (with the exception of certain non-profit organizations.) Commercial telemarketers are not allowed to call you if your number is on the registry.

To register call 1-888-382-1222 or online at http://www.donotcall.gov.

To place your number on the Tennessee Do-Not-Call Registry call 1-877-872-7030 or online at

https://www.tn.gov/tpuc/tennessee-do-not-call-program/csd-online-do-not-call-registration-form.html

If you have registered your number on the Do-Not-Call registry and you receive a telemarketers call, you can report it with the Tennessee Regulatory Authority Customer Service Division at 1-800-342-8359 Ext 160.

I have too many unwanted calls.

  1. You can sign up for the national do not call list. To register call 1-888-382-1222 or online at http://www.donotcall.gov.
  2. We offer Selective Call Rejection which will allow you to block specific numbers from calling you. You can contact our Customer Service about adding this feature at 931-268-2151, or you can also email Tech Support at Support.

I can’t undo call forwarding.

Wait 5 seconds after *73 code is entered before hanging up. You should hear a stutter dial tone, followed by a steady, normal dial tone and an additional stutter dial tone, then hang up.

What is Caller ID Spoofing?

Caller ID Spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to hide their identity or appear is if they were someone else from a certain calling area, a local number, or even your own number.

I can’t call a specific number.

Please try to dial this on a cell phone or another land line if possible. If this produces the same results, this could indicate that there is a problem with the number in question’s phone service. Please contact Technical Support at 931-405-3310 or email us at Support.

How can I stop anonymous calls from calling me?

We offer a package called Anonymous Call Rejection.  You can contact our Customer Service about adding this feature at 931-268-2151, or you can also email Tech Support at Support.