Contact Tech Support

Baxter, Cookeville South 858-6065
Byrdstown 823-5165
Celina 268-5420
Chestnut Mound 897-2165
Gainesboro 268-5420
Jamestown 823-5165
Livingston 823-5165

To email our technical support, contact Support

To join a support session with a provided session key from our technical support, join here.

TV

Twin Lakes TV Troubleshooting  

Click here for TV Video Tutorials. 

Click here for our TV Overview User Guide. 

Twin Lakes’ remote guides are available below. To get to know your TV Remote better, choose the guide that depicts your specific remote below.

How to use your URC 4 TV Remote
How to use your Nova TV Remote
How to use your Pulse TV Remote 

Volume Tip: The TV has a Volume Control and the STB (Set Top Box) has Volume Control. If the STB is set low, then the TV volume will have to be set high in order to hear. If the STB is set at 0, then the TV will not have any volume.

What should I do if my remote control is not working?

Possible Solution(s):

  • Please try changing the batteries.
  • If the remote is not turning the tv off, please refer to the quick setup on the back of the remote. Which is:

*Press and hold SETUP until LED light blinks twice
*Press a mode key (TV)
*Press and hold OK key.

I can change the volume on the television, but I can’t change the channels with my remote control.

Possible Solution(s):

-Hit the STB button located near the top of the remote. This will allow you to perform set top box functions, such as changing the channels and pulling up the guide.

Why can I not pause my TV service?

Possible Solution(s):

-Pausing live TV is possible on the DVR unit due to the hard-drive that is present. Standard set top boxes do not have a hard-drive or form of storage by default, but we offer a solution in the form of SD cards that are optimized and verified to perform this function.  This feature is enabled by adding a Pause Live TV Card. Please contact Customer Service about this product at 931-268-2151 or email Tech Support at Support.

How do I program my TV remote?

If the remote is not turning the tv off, please refer to the quick setup on the back of the remote. Which is:

*Press and hold SETUP until LED light blinks twice
*Press a mode key (TV)
*Press and hold OK key

Why can’t I see anything on my TV? It is displaying, “No signal”

Possible Solution(s):

-Ensure that the STB (Set Top Box) has a blue light, if red the STB is not fully powered on. Please press STB button, followed power on your remote until blue light is on. If the TV goes off please manually turn on the TV. This can be done by pressing TV followed by the power button on the remote. Please switch back to the set top box by hitting the stb button.  If the blue light is on and you still have no picture, ensure the TV is on the correct input and the cable(s) are plugged in securely to the TV.

How do I get Closed Captioning on or off my TV?

Possible Solution(s):

-Press the CC button on the remote until you have filter it to an option that displays the closed captioning, or this can also be filtered to off.

My TV volume is all the way up, why can’t I hear any sound?

Press the STB button and Volume + to confirm the STB volume is all the way up. Then adjust the TV volume as needed. If this does not resolve the issue, please contact Technical Support at 931-405-3310 or email us at Support.

I am not seeing all my channels in the guide. Where have all my channels gone?

Possible Solution(s):

-While you have the guide open, press the guide button again. There will be a channel filter under the preview of the picture on the left-hand side of the guide. Continue to press guide until this shows subscribed. This will display the channels you are currently paying for.