1. Check to see if other devices are connected to Wi-Fi and able to surf the web.
   1. All devices are not working.
      1. Make sure the router is powered on.
      2. Try rebooting your router.
      3. If none of the above options work, please contact Tech Support at 931-405-3310 or email us at Support.
   2. Just one device is not working.
      1. Please make sure you are connecting with correct SSID and password, or if you are hard-wired, make sure the ethernet cable is secure to the router.
      2. Reboot your device
      3. If none of the above options work, please contact Tech Support at 931-405-3310 or email us at Support.

Please contact Technical Support at 931-405-3310 or email us at Support.

Possible Solution(s):

-Verify if other devices at the location can surf the internet, or if only a single device is experiencing problems.

1. If only one device has connectivity trouble, please try rebooting that device and verifying all network settings and connections to it are correct.
2. If you are usually connected wirelessly, please verify that you are connected to your wireless network with the correct username and password.
3. If you are usually connected hard-wired, please verify ethernet cable from the device to the wall jack or back of the router is connected properly.

–Please try rebooting your modem (if on DSL), router, and device. Please allow 10 seconds upon turning off the device, before turning it back on.

-Please try verifying all cables to the back of the router or modem to the wall jack.

-If you have a third-party router such as Cisco, Linksys, Belkin, or D-Link, please try plugging the ethernet cable from the WAN or Internet port of the router straight up to a device, such as a laptop, to verify internet to the router. If bypassing your third-party router woks, please contact your wireless router vendor for support.

-If none of the above solutions fix your issue, please contact Technical Support at 931-405-3310 or email us at Support.

Possible Solution(s):

-If you have a dual-band router (shows a regular network and a 5G version of the network), please try to connect to the 5G wireless network. This network is capable of much faster speeds. Please note: Not every device may be able to see this 5G network, due to hardware limitations of that device. The device would need to be 802.11ac compatible to be able to see the 5G network.

-If you are testing using a wired connection, please make sure the cable and device are capable of gigabit speeds (1000 mb/s). Ethernet cables should be CAT 5e or CAT 6. The device used for testing should have a 10/100/1000 NIC (Network Interface Card).

Your Twin Lakes internet service and GigaSpire router give you the power to optimize your network experience. With the Twin Lakes IQMAX app, you can check your internet speed, set up a guest network, view and manage network devices, set parental controls and so much more. You must have a Twin Lakes GigaSpire router to unlock the IQMAX app and IQMAX+ features. Contact your local Twin Lakes office for more information on this router.

You can unlock additional IQMAX+ parental control and security features for only $3.99 per month.

To learn more about IQMAX and IQMAX+ specific features, click here. For an overview of the IQMAX app, please watch the video below. 

• Click here for more information on the Twin Lakes IQMAX app!
• Click here for more information on how to set up the Twin Lakes IQMAX app with your new GigaSpire router. 

Additionally, please watch the video below for an additional walkthrough.

The video below provides an introduction to the Twin Lakes IQMAX dashboard.

The video below walks through People, Places and Things in IQMAX.

The video below shows how you can see connected devices in IQMAX.

The video below shows how you can run a bandwidth speed test in IQMAX.

The video below shows how you can change your Wi-Fi network name and password in IQMAX.

The video below shows how you can set up a Guest Wi-Fi network in IQMAX.

The video below shows how you can share your Guest Wi-Fi network information in IQMAX with others.

The video below shows how you can set up basic parental controls in IQMAX+.

The video below shows you how you can set up enhanced parental controls in IQMAX+.

The video below shows how you can add content restrictions in IQMAX+.

The video below shows how you can set up priorities in IQMAX+.

The video below shows how you can set screen time limits in IQMAX+.

The video below shows how you can view usage in IQMAX+.

The video below shows an overview of IQMAX+ Security features.

The video below shows how you can set up your GigaSpire Wi-Fi Extender using the IQMAX app.

The video below shows how you can set up your GigaSpire Wi-Fi Extender using WPS mode.

The video below shows how you can set up your GigaSpire Wi-Fi Extender using the wired option.

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