Twin Lakes has been approved by the FCC as a provider for the Emergency Broadband Benefit program to help lower the cost of broadband service.

Emergency Broadband Benefit 

The Emergency Broadband Benefit program is an FCC program to help households struggling to pay for internet service during the pandemic. This new benefit will help families with challenges such as working from home, distance learning, telehealth services, or simply connecting digitally with loved ones.

The Emergency Broadband Benefit will provide a discount of up to $50 per month towards broadband service for eligible households. The benefit is limited to one monthly service discount per household.  Learn more about the Emergency Broadband Benefit Program.

Who is eligible for the EBB Program?

A household is eligible if one member of the household meets at least one of the criteria below:

  • Qualifies for the Lifeline program;
  • Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year;
  • Received a Federal Pell Grant during the current award year;
  • Experienced a substantial loss of income since February 29, 2020 and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers; or
  • Meets the eligibility criteria for a participating providers’ existing low-income or COVID-19 program.

How to Apply?

The program has been authorized by the FCC to begin May 12, 2021. Learn more about how to apply.

Lifeline Service

You may also be eligible for discounted service through the Federal Lifeline Program. Lifeline is a government benefit program under which eligible low-income customers may qualify for a discount for residential local telephone service OR stand-alone internet at your primary residence. Learn more about Lifeline Assistance.


FAQ’s regarding the Emergency Broadband Benefit:

What is the Emergency Broadband Benefit? 

The Emergency Broadband Benefit (EBB) is a Federal Communications Commission (FCC) program to help households struggling to pay for internet service during the pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, and virtual classrooms.

How much is the benefit?

The Emergency Broadband Benefit will provide a discount of up to $50 per month towards broadband service for eligible households.

Can more than one person in a household qualify?

The Emergency Broadband Benefit is limited to one monthly service discount per household. A household is defined as any individual or group of individuals who are living together at the same address and share income and expenses—roommates are a household, a family living together are a household.

Who is eligible for the EBB Program?

A household is eligible if one member of the household meets at least one of the criteria below:

  • Qualifies for the Lifeline program;
  • Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year;
  • Received a Federal Pell Grant during the current award year;
  • Experienced a substantial loss of income since February 29, 2020 and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers; or
  • Meets the eligibility criteria for a participating providers’ existing low-income or COVID-19 program.

Learn more about qualifications for the EBB Program.

When can I sign up for the EBB program?

The program has been authorized by the FCC to begin May 12, 2021.

Check out the Broadband Benefit Consumer FAQ for more information about the benefit.

Can I apply for the EBB program if I have a past due balance?

Yes, eligible consumers with a past due balance or a balance in collections are eligible for the benefit. The EBB does not apply to the past due balance, it will cover $50 of the current month’s invoice for broadband service only.

How long will the EBB program last?

The Emergency Broadband Benefit is an emergency program developed in response to the COVID-19 pandemic.  The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first.

Can I receive both EBB and Lifeline benefits at the same time? 

Yes. You can also combine these benefits where available. They can be applied to the same qualifying service or separately to a Lifeline service and an Emergency Broadband Benefit service with the same or different providers. For example, an eligible household could have a Lifeline-supported mobile phone service and a separate home broadband service that is supported through the Emergency Broadband Benefit. Or you may have Lifeline service with Twin Lakes and receive up to the total amount of $50 per month towards your broadband service.

What is Lifeline and how do I qualify?

Lifeline is the FCC’s program to help make communications services more affordable for low-income consumers. To participate in the Lifeline program, consumers must either have an income that is at or below 135% of the Federal Poverty Guidelines or participate in certain federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Federal Public Housing Assistance, Supplemental Security Income, the Veterans and Survivors Pension Benefit, or certain Tribal Programs. You can see if you are eligible by reviewing the information available at lifelinesupport.org (click “Do I Qualify?”).

How will I know the EBB program is ending?

Twin Lakes will give you notice about the late date or billing cycle that the full benefit will apply to your bill and the date or billing cycle that a partial benefit will apply to your bill, in addition to the information about the cost of your broadband service after the program ends.

  • The end of the program may not be timed to your billing cycle for service.  This may result in you receiving less than the full monthly service discount in the final month of the program.  In the event that you might receive a partial benefit in the last month of the program, we must receive your permission before we can charge you an amount higher than what you would pay if the full Emergency Broadband Benefit is applied to your broadband bill.  In other words, if you were receiving a $50 discount off of your broadband bill, but based on the available funds in the program, there is only enough to provide you with a $40 discount, we must have your permission to charge you the additional $10.
  • You will need to opt-in or request to continue broadband services with us  If you don’t opt-in or select a new service plan with Twin Lakes, your broadband service will be disconnected once the program ends. Even if you had service with the same provider before enrolling in the Emergency Broadband Benefit, you will need to opt-in to continue broadband services after the program ends.