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PoliciesTwin Lakes website policies.

Service Applications, Changes and Discontinuances

To apply for service with Twin Lakes Telephone Cooperative, you must provide your full legal name and at least two forms of identification items: Driver's License, Identification Card, Social Security Card, or other items of identification acceptable to Twin Lakes Telephone Cooperative.

Applications for new service, changes, additions to existing service and discontinuance of service should be handled with our Business Office. A telephone call will enable you, in almost every case, to transact business promptly and satisfactorily with our Business Office.


Bills, Payments and Refund Policy

Telephone bills are rendered monthly and are due by the 15th of each month. They cover local service charges in advance for a one month period from the date of the bill and long distance service and other charges that accumulate. We ask your cooperation in the prompt payment of all amounts due. A late payment charge of $25.00 may be added to bills paid after the due date. Payment may be made by credit and/or debit card. Payments made by credit and/or debit cards have a no refund policy. Any questions may be directed to the local business office.

Click here for payment options.


Broadband Internet Service Network Management Policy

Twin Lakes Telephone Cooperative provides this detailed information about its broadband internet network management policy.

Twin Lakes Telephone Cooperative complies with the FCC Internet Policy Statements. As such Twin Lakes Telephone Cooperative commits to an open and non-discriminatory use of the internet for its customers and to use reasonable network management practices to insure an open internet. Specifically, Twin Lakes Telephone Cooperative Corporation will not:

  1. 1. prevent any of its users from sending or receiving the lawful content of the user's choice over the Internet;
  2. 2. prevent any of its users from running the lawful applications or using the lawful services of the user's choice;
  3. 3. prevent any of its users from connecting to and using on its network the user's choice of lawful devices that do not harm the network; or
  4. 4. deprive any of its users of the user's entitlement to competition among network providers, application providers, service providers, and content providers.


Twin Lakes Telephone Cooperative manages its network to ensure that all of its customers experience a safe and secure broadband Internet environment that meets its committed bandwidth speeds and is reliable and affordable. Twin Lakes Telephone Cooperative wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicating through email and videoconferencing. Twin Lakes Telephone Cooperative does not favor any lawful Internet applications or content over others.

Twin Lakes Telephone Cooperative manages its network for a number of reasons including optimizing its network, managing network congestion and managing security protocols. At the end of the day, however, very few customers are impacted by the protocols and practices Twin Lakes Telephone Cooperative uses to manage its network.

Twin Lakes Telephone Cooperative's Broadband Internet network is dedicated at the customer premise to Twin Lakes Telephone Cooperative's area central office and is a shared network, which means that our customers share upstream and downstream bandwidth with other customers from that location to the national Internet. Because total customer demand fluctuates, the demand may exceed capacity from time to time. Twin Lakes Telephone Cooperative's network management practices aim to minimize the occurrence of this network congestion by ensuring all customers have access to a fair share of that bandwidth. 

Twin Lakes Telephone Cooperative's Network Management Practices

Twin Lakes Telephone Cooperative's network management practice works as follows:

  1. Congestion

Any time an area of the network nears a state of congestion; Twin Lakes Telephone Cooperative will use reasonable network management practices to ensure that all customers have a fair share of access to the network. Such measures will include:

  •        Delaying traffic until capacity is available to transmit it through the network.
  •        Routing traffic on alternative routes that may take longer path to reach the end point.
  •        Identifying traffic that is using the greatest volumes of network bandwidth; and
  •        Temporarily assigning lower status to some Internet traffic until the network congestion is relieved.

Customers will still have access to all services, applications and content online that is legal. Most Internet activities will be unaffected. But customers or traffic could experience such things as minor delays to downloading or uploading files or slower web surfing.

Twin Lakes Telephone Cooperative's network congestion management is 'application-agnostic', based on periods of high bandwidth usage, and is not implemented on the basis of customers' online activities, protocols or applications. Please note that Twin Lakes Telephone Cooperative's application of this network management practice is related to specific periods of high volume bandwidth usage and does not relate to any particular customer's aggregate monthly data usage.

  1. Spam Filtering
    Twin Lakes Telephone Cooperative does not offer spam filtering but the customer has the option to add this on their own.
  2. Blocking of Illegal Content and harmful traffic
    Twin Lakes Telephone does not block content.
  3. Monitoring Schedule
    Twin Lakes Telephone monitors the overall performance of the network.
  4. Interconnection:
    Twin Lakes Telephone Cooperative will ensure that all projects funded through BIP will provide open access to the public Internet making no use of the funding toward any entirely private closed network. Any parties requesting access through BIP funded projects will be offered interconnection, when technically feasible, pursuant to the NECA interstate access tariff just as Twin Lakes Telephone Cooperative offers service to Twin Lakes Communications, Inc., a subsidiary of Twin Lakes Telephone Cooperative Corporation.


Click Here for Twin Lakes Acceptable Use Policy.

Click Here for Twin Lakes Network Management Policy.

Click Here for Twin Lakes Privacy Policy.

Click Here for Twin Lakes Statements of Compliance.



Have questions? Give us a call at 931-268-2151 or email us at