It’s your network

We’ve built a 100% fiber network from the ground up—engineered for speed, reliability, and the power to handle whatever your day demands.

Get to know us.

Twin Lakes is a broadband, voice, TV and security service cooperative incorporated under the laws of Tennessee on March 13th, 1951. As a Smart Rural Community provider, we work to keep our rural residents and business owners connected. With access to fast, reliable broadband, our community enjoys better economic development, education and health opportunities. Our 100% fiber network serves more than 40,000 connections in the Upper Cumberland.

We’re owned by the member subscribers which we serve and provide service to in Baxter, Byrdstown, Celina, Chestnut Mound, Clarkrange, Cookeville South, Crawford, Gainesboro, Granville, Highland, Jamestown, Livingston, Moss, North Springs and Rickman. Our members are, according to the Cooperative’s Bylaws, every subscriber who has made written membership application and paid the prescribed membership fee of $10.00.

Twin Lakes earns a place in NBRI’s Circle of Excellence

Twin Lakes was recently awarded the National Business Research Institute (NBRI) Circle of Excellence Award. This award recognizes organizations that place a high value on customer and employee experience. Twin Lakes’ high achievement of earning this prestigious award is a direct result of Twin Lakes’ continuous dedication to measuring and improving the customer experience. Because you deserve the best. To learn more about NBRI’s Circle of Excellence, please click here.

NBRI\-Circle\-of\-Excellence\-Seal\-jpg\-300x300

The customer comes first, every time.

“I love Twin Lakes. My internet is fast and reliable. Only twice in the year I’ve had service with them have I had to call tech support. They were VERY fast in responding to my ticket and each time had me fixed super-fast. To my surprise, they have an after-hours tech support and had me fixed up within minutes. Both instances we had been experiencing bad weather and I suspect they are the reasons for the issues. 10 stars for Twin Lakes!”
– Nicole
“This company is just outstanding! They offer some of the highest speeds in the nation, but they are local! Every person you talk to there will be in the area as well which makes a HUGE DIFFERENCE. Everyone I have spoken to about getting services was absolutely amazing! Their equipment is beyond expectations and their tech support and installers are very professional. Twin Lakes is definitely a good benefit for us here in the area to have!”
– Candace
“The best internet available. Great staff and service all around. The service technicians know what needs to be done quickly. No other provider even competes with them.”
– Nick
“I can’t say enough about how good Twin Lakes is. Service is never a problem. It’s affordable. Customer service exceeds my expectations. Even when I have a bill I didn’t understand, they were always patient and helpful.”
– Grady

Officers, Directors, and Staff

Officers

Karen Petty

President

Gainesboro (Jackson County)

Area I

James D. Storie

Vice President

Celina (Clay County)

Area II

Chris Farmer

Secretary / Treasurer

Livingston (Overton County)

Area III

Directors

Gregory H. Brown

Jamestown (Fentress County)

Area V

Kent J. Brown

Livingston (Overton County)

Area III

Marie Carlisle

Celina (Clay County)

Area II

Kem W. Crouch

Jamestown (Fentress County)

Area V

Douglas G. Elder

Byrdstown (Pickett County)

Area IV

Gary Flynn

Gainesboro (Jackson County)

Area I

Gail Myers

Baxter (Portions of Putnam, DeKalb, & Smith Counties)

Area VI

Larry J. Stafford

Gainesboro (Jackson County)

Area I

Staff

Jonathan West

General Manager / CEO

Anita Hix

Corporate Development Manager

Shane Heupel

Chief Technology Officer

Nathan Means

Chief of Staff

Chad Dillon

Chief Operations Officer

Joanna Williams

Chief Financial Officer

Lea Ann Gore

Marketing and Sales Manager

Jamie Meadows

Customer Service Manager

Experience The Twin Lakes Difference.

CHECK OUT THE WAYS WE are INVOLVED IN OUR LOCAL COMMUNITies.

Explore Community Involvement